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2009 Holiday ruined? What rights to protect the tourist-consumer. The cases and Todomondo MyAir

Le controversie con gli operatori turistici, sono la seconda causa, dopo quelle telefoniche, che porta i consumatori ai nostri sportelli e a cui prestiamo assistenza, tutela e consulenza, nell'attività che svolgiamo da quasi tre anni sul territorio brianzolo. Generalmente le dispute sorgono per inesatto adempimento contrattuale: servizi pubblicizzati come inclusi che si rivelano sul posto a pagamento (bevande, sport, attrezzature, visite guidate ecc...); alloggi inadeguati: meno spaziosi del previsto; sporchi; privi delle basilari condizioni igienico sanitarie. In altri casi i disagi sono arrecati dal vettore di trasporto: voli cancellati, in ritardo; overbooking. Spesso i Tour Operators scaricano le responsabilità sull'agenzia viaggi intermediaria, colpevole, a loro giudizio, d'insufficiente attività informativa. Dal canto loro i venditori si difendono restituendo le accuse al mittente. Le legittime richieste del turista danneggiato, sono così scaricate (come il famoso barile) tra i due soggetti e lasciate decadere per sfinimento. Alcuni operatori però, i più noti, assumono un diverso comportamento: riconoscono un minimo indennizzo: concedono buoni sconto da utilizzare per l'acquisto di nuovi pacchetti turistici, presenti tra le loro offerte.
I diritti previsti dagli articoli 82 e seguenti del D.Lgs. 206/2005 Codice del Consumo . Nei primi articoli del capo dedicato ai servizi turistici si definiscono: l'ambito di applicazione: le disposizioni si applicano ai pacchetti turistici offerti in vendita o venduti sul territorio nazionale dall'organizzatore o dal venditore; i soggetti: l'organizzatore; il venditore; il consumatore, l'acquirente e l'oggetto: il pacchetto turistico. La forma contract must be written, the agreement must contain elements that are the destination and the duration of the trip: the date of commencement and conclusion; extreme operator, price, etc. ... Information, information brochure. Subsequent articles (90 and following) governing the rights of consumers in the event of withdrawal or cancellation of service, failure or defective performance. Article 98 lays down detailed complaints: failure in every contract must be immediately challenged by the consumer, who may also send a registered letter within 10 working days from the date of return to the place of departure. The last article of this Chapter, number 100, establishing a guarantee fund to protect consumers in case of bankruptcy of the seller or organizer, thereby conferring a refund of the price paid. The case
Todomondo.
The well-known on-line operator based in the town of Gallarate (Va), started sailing in troubled waters since the beginning of summer. Many customers began to complain on blogs and forums, the substantial inconvenience and disruption suffered during the holidays purchased. Towards the end of July, on the official website of the company, appeared a terse statement in which he inquired of the customers that due to the mismanagement of the managing director (Alex Scott), the company was on the verge of bankruptcy and all scheduled departures were suspended. Currently the site has been arrested by State Police. The tourists involved in the affair may submit an application for admission to the Guarantee Fund for the tourist, administered by the Department for the development and competitiveness of tourism at the Presidency of the Council of Ministers. The contract documents and payment receipts (one required for each contract) must send by registered letter in the way of Ferrattella in Laterano, 51 - 00184 Roma. More information is available on the website of the Government where they also refer to the instructions for the procedure and the facsimile of the application.
The EC Regulation 261/2004 and the Charter of the passenger . The EC Regulation 261/2004 well summarized by the Charter of the passenger, compiled and published by ENAC (National Civil Aviation), now in its sixth edition, provides rights for air passengers. The protections apply to flights departing from an EU airport and to those with a similar target but off from a state outside the EU, where the company is Community. These cover cases of denied boarding, flight cancellations and long delays, and problems with luggage.
Denied boarding (overbooking ): the passenger is not on board because of the excessive number of bookings. It makes the call for volunteers to see if there are willing to give up their seats, unlike the passenger remains on the ground. He will have the right to: the reimbursement of the ticket, the amount of compensation depends on the distance of trafficking, the re-routing and service.
Cancellation , rights provide for the reimbursement of the ticket re-booking, assistance and compensation. This will not be due if the company proves that such cancellation was caused by events outside his responsibilities: adverse weather conditions, strikes or other, and if the passenger has been informed, at least two weeks before departure, in a period between two weeks and seven days, if he is offered an alternative flight to take off within two hours of original early, less than seven days if the proposal is no more than an hour before departure expected.
long delays : the right to be recognized on the basis of these, if the delay to reach the five hours, the passenger can decide not to travel.
That paper provides useful tips even for cases of lost or delayed baggage. Complaints can be forwarded directly to the airline, which must respond within six weeks and in second instance ENAC itself. In our office via Correggio, 59 c / o the House of Volunteers are available for free distribution, some copies of the Charter of the passenger, which is also available on the official website of the institution. (Also see opposite). The case
MyAir . ENAC has suspended the operating license to the company Venetian Low-cost, because of insufficient cash flow. The carrier must therefore take action and provide the re-booking and information required by law, if you would spare the relevant payments of compensation.
us for any eventuality, we will resume the activities desk Monday, September 7. Thank you for your attention and
ciao.
Raul Goffo - Confconsumatori Brianza.

L'immagine del Bombardier di MyAir è tratta dal sito della compagnia (flotta), se viola qualche copyright segnalatecelo con e-mail provvederemo all'immediata rimozione. La prima foto è mia, scattata sul Gargano Puglia. Il filmato è da you Tube.